Support

Step 1 Setup Conference Call

Organize your conference call by notifying all participants of the date and time for your conference call and provide them with the conference dial-in number and participant access code.

Step 2 Set Conference Preferences

Login to your FreeConferenceCallHD account at www.freeconferencecallhd.com and go to the Conference Preferences tab to preset your preferences before your conference call begins.

What are Conference Preferences?

Preferences allow you to set your conference features like entry and exit tones to be on or off when a participant joins the conference call. It allows you to disconnect callers if the host is not present, and the caller count feature can be turned on or off.

Step 3 Get on the Call

At the specified time all participants dial the conference dial-in number and enter the participant access code. As the host you will also join via telephone with the same conference dial-in number and host access code.

  1. 1. Access Web Controls

    To view your live conference call login to your account and go to the Conference View tab.

  2. 2. Indentify Participants

    When participants join your conference call, you may assign a name to them to identify them when they are speaking. To assign names click on the Caller Name field and type in the participants’ name.

  3. 3. Record Conference Call

    Record your conference call by clicking ON under the record button found on the left of your Conference View page. The button will display that recording is on. To stop and save the recording, simply click on OFF and it’ll display that the recording function is off.

  4. 4. Mute Participants

    There are several options available to you for muting participants. To mute an individual participant, simply select the mute box for that specific individual. A check mark will appear letting you know that the individual is muted. To un-mute the individual participant; select the box again.

    To mute all participants use the Mute Mode button found on the left of the Conference View page. The Mute Mode button has 3 functionalities; 1-OFF: open conversation, 2-Mute: mutes all participants except the host, 3-Lecture: which mutes participants without allowing them to un-mute themselves.

  5. 5. Conduct Q&A Session

    To begin Q&A session, select Q&A located above the Q&A queue of your Conference View page. A prompt will announce that all participants are muted. For participants that have a question have them press *6 and they will be prompted to confirm their request. Once confirmed, they will be placed in the Q&A queue. As the host, you may click on Engage to allow participants to ask their question.

  6. 6. Broadcast Audio Files

    When on a conference call you have the option to broadcast audio and previously recorded conference files for your participants. To broadcast an audio file once on a conference call click on the Broadcaster icon found to the right hand side of your Conference View page. A window will display from which you may upload audio and previously recorded conference calls. To play a file simply click on the green play icon and broadcasting will begin automatically. You have the option to stop, resume and pause broadcasting at any time. You may also minimize and expand the window at anytime during your conference call.

  7. 7. Hold Participants

    There are two options available for placing participants on hold while on a conference call: To place all participants on hold click ON under the Hold button and a prompt will announce that all participants are on hold, click on OFF to place participants off hold. To place an individual on hold select the hold box for that individual, a check box will appear notifying you that the individual is on hold, to place that individual back to the conference select the hold box again.

  8. 8. Lock Conference

    While on the conference call Lock Conference to disable participants from joining: To lock conference click ON under the Lock button found on the left of your Conference View page. To un-lock conference simply click on OFF under the Lock button again.

  9. 9. Disconnect Participants

    As the host you have the option of dropping disruptive, bad connection or anonymous callers from your Conference View page. To drop a participant, simply select the box under the Drop Call field and that individual participant will be disconnected from the call.

    To disconnect all participants click on OFF under the Live Conference button found on the left of your Conference View page and a prompt will ask you to confirm or cancel the command.

Step 4 After the Call

After each conference call you conduct a Call Detail Report will be stored in your account which lists participants dial-in numbers, total callers, and total minutes used. Your Call Detail Reports and any recorded conference calls are stored under the Conference History & Recording tab.

  1. 1. View Call Detail Report

    To view a call detail report after your conference call is complete, simply go to the History and Recordings tab. From there select the Call Detail Report you would like to view and click on the View icon found under Details on the left hand side of the page. On the next page select Page View found in the bottom right corner to view report details.

  2. 2. Download and Playback Recorded Conference

    To download a recorded conference call, go to the History and Recordings tab. From there click search to retrieve your recorded conferences. To download or playback the recorded file, click on the Record icon, found on the right hand side of the page. On the next page you will see the conference player from which you are able to playback the recording as well as download the file to your computer.

  3. 3. Share Recorded Conference

    To share a recorded conference, go to the History and Recordings tab and select your recorded file. Click on the Padlock icon found on the right side of the page. On the next page choose if you would like recipients to be able to view the caller information and/or have access to downloading a copy of the recording file. You may password-protect the recording by entering a numeric password of up to 6 digits in the Numeric Password field. Select “Copy” to copy the provided URL address to your clipboard. The generated URL link can then be sent to your participants via email or any other preferred method. Your participants may simply click on the URL address from their email or enter it into a web browser to playback the recorded conference via the web.

    To have another conference call, start with step 1.

CommandDescription

Live Conference

This feature allows for the host to begin and end the conference call.  To begin your conference call click ON under the Live Conference button.  To end the conference call click OFF and a prompt will allow you to disconnect all participants or cancel the command.

Mute Mode

This is a muting function for the host. Default mode is open conversation. The host has the option of muting all participants at one time by selecting Mute under Mute Mode.  Participants may un-mute themselves by pressing *6. To place conference into presentation mode without allowing participants to un-mute themselves, select Lecture under Mute Mode. To bring participants back to open conversation the host will select OFF to un-mute participants.

Record

This feature allows the host to record the conference call from their computer screen. To begin recording simply click ON and a prompt will announce that the recording has been activated. To stop and save the recording the host will click OFF and a prompt will announce that the recording has been stopped.

Hold

This feature allows for the host to place all participants on hold and they will hear music until they are placed back into the conference call. To place all participants on hold click ON under the Hold button and a prompt will announce that all participants are on hold. To place participants back into the conference call click OFF.

Individual Hold

This feature allows for the host to place an individual on hold by selecting the hold box next to their name. To place participant back into the conference call select the hold box again for that individual.

Lock

This feature allows for the host to block any other joining party to the conference call. To block participants click ON under the Lock button. To un-lock conference click OFF.

Mute Individual

This feature allows for the host to mute an individual participant by clicking on the mute box next to their name. To un-mute the individual participant click on the mute box again.

Caller Name

This feature allows for the host to assign names to participants. To assign a name click on the user name field for a participant and type in their name. The name will remain assigned for the duration of the call. To change name of a participant click on the name field again and retype their name.

Q&A session

This feature allows for the host to have participants in Q&A mode. To place participants in Q&A click on Q&A located above the Q&A queue. Participants can ask a question by pressing *6 and the host will be notified that there is a question. The host will then click on Engage to un-mute participants so that they may ask their question.

Drop

This feature allows for the host to drop an individual participant from the conference call. To drop individual participant click on the drop field next to their name and a prompt will allow you to disconnect the participant or cancel the command.

Broadcaster

This feature allows for the host to broadcast audio and previously recorded conference call files during their live conferences. To broadcast an audio file once on a conference call, click on the Broadcaster icon found to the right hand side of your Conference View page. A window will display from which you may upload audio and previously recorded conference calls. To play a file, simply click on the green play icon and broadcasting will begin automatically. The host has the option to stop, resume and pause broadcasting at any time. The option to minimize and expand the window at anytime during the live conference call is also available.

Host Touch Tone Commands

CommandDescription

*01 Q&A Session

press *01 to begin and manage question and answer session.  To move to the next questioner press *02.  To end question and answer session press *03.

*2-Caller Count

Press *2 to get a count of how many participants are on the conference call.

*3-Exit

Press *3 to exit the conference call.

*4-Conference Commands

Pressing *4 plays a list of touch tone commands available to the participant.

*5-Host Controlled Muting

This is a muting function for the host.  Default mode is open conversation.  The host has the option of muting all participants at one time by pressing *5.  Participants may un-mute themselves by pressing *6.  Pressing *5 a second time disables participants from un-muting themselves.  To un-mute all participants the host will press *5 a third time and the conference will be placed back to open conversation.

*6-Mute/Un-mute

Pressing *6 will mute the individual caller.  Pressing *6 again will un-mute the caller.

*7-Conference Lock

Pressing *7 will secure the conference and will block all other callers from entering the conference.  Pressing *7 again will unlock the conference.

*8-Entry & Exit Tones

Press *8 once and entry and exit tones will be turned off.  Press *8 again and entry tones will be off and exit tones will be on.  Press *8 a third time and entry tones will be on and exit tones will be off.  Pressing *8 a fourth time will return the conference to the default setting, which is entry and exit tones on.

*9-Record

Once on a conference call make sure there is a least one other caller on the line before you begin recording. To begin recording press *9. A prompt will announce that recording has been activated. To stop and save the recording, the host will need to press *9 again. To retrieve a recorded conference call, log into your account and go to the Conference History and Recordings tab.

Participant Touch Tone Commands

*3-Exit

Press *3 to exit the conference call.

*4-Conference Commands

Pressing *4 plays a list of touch tone commands available to the participant.

*6-Mute/Un-Mute

Pressing *6 will mute the individual caller. Pressing *6 again will un-mute the caller.

Breakout Commands

## Main Conference Room

Press ## to return to the main conference room.

#1 Conference Room 1

Press #1 to enter breakout conference room 1. To re-join the main conference room, press ##.

#2 Conference Room 2

Press #2 to enter breakout conference room 1. To re-join the main conference room, press ##.

#3 Conference Room 3

Press #3 to enter breakout conference room 1. To re-join the main conference room, press ##.

#4 Conference Room 4

Press #4 to enter breakout conference room 1. To re-join the main conference room, press ##.

Contact Preferences:
Carrier:
Type Of Phone:
Subject:
 

Asterisk PBX

We assume that you already have a computer with Asterisk installed and configured. So you can make test calls from the telephones connected to your PBX.

The goal is to make it possible for your phones to call FreeConferenceCallHD.

Requirements:

  • Asterisk v1.6 or later (http://www.asterisk.org/)

  • Hard IP phones (like Polycom) or Soft Phones (like x-lite) connected your PBX

It is highly recommended that your phones support G.722 as it is primary high definition codec for FreeconferenceCallHD.

Changing config files:

Asterisk:
  1. sip.conf

    Most likely you only need to make sure that G.722 is mentioned among the supported codecs. Check that “general” section looks like the one below

     [general] context=default dtmfmode=rfc2833 disallow=all allow=g722 allow=ulaw allow=ilbc allowguest = yes 
    
  2. extensions.conf

    You need to add the following line into the appropriate context. 0000 is the extension you need to dial from your phone to get connected to FreeConferenceCallHD

     exten => 0000,0,Dial(SIP/0000000000@voice.freeconferencecallhd.com) 
    
  3. To reload configs connect to asterisk console and run:

    sip reload

    extensions reload

AudioCodes

Audio Codes 320HD is a high-definition IP phone, improving the productivity and efficiency of communications with advanced quality standards. Newer models are available but the configuration procedure is the same. Follow the instructions below to setup your IP phone. For further information and instructions.

How to connect from:

  • Hard IP phone Audio Codes 320HD

    We assume that you already have Audio Codes IP phone connected to the network and powered up. Most likely the telephone is already connected to the office PBX. The simplest way to let you call to WYDE HD bridge would be to configure your PBX. In this case you’ll dial some short number and your PBX will forward the call to the bridge over IP network. Please contact your PBX administrator for more details.

    Also it might be useful to check How to connect from Soft PBX topic

    If for some reason connecting from the PBX is not feasible – you will still should be able to connect to the bridge directly from your telephone. Although in some rare cases your firewall may prevent you from making outbound calls. If it is the case – please contact your network administrator.

    1. Find out IP of your telephone

    2. Press “Menu” then chose “Status”, “Network status”

  • Open “http:// :8000/ ; login admin, default password is 1234

  • Go to “Configuration” / “Personal settings” / “Speed dial” and configure a some speed dial button to 0000000000@00.000.000.000

    • FreeConferenceCall HD Speed Dial
  • Press “Submit”

  • Done

Now you should be able to call the WYDE HD bridge by pressing your speed dial button.

  • To initiate the call, select the freeconferencecallhd contact and click on the green call button.

  • Once prompted for the access code, click on the down arrow button for other call options.

  • Select display dial pad and use the dial pad to enter your access code.

Counterpath/X-Lite 5

Counterpath’s X-Lite 5 is a leading free SIP based softphone. Follow the instructions blow to setup your softphone. For further information and instructions.

  1. Download and Install

  2. After installation is complete, click Finish and the X-Lite 4 will launch. Next, open “Account Settings” as shown in the figure below

    • Account settings
  3. On the next form fill the following fields

    • User ID (your short name, can be anything)

    • Domain (should be voice.freeconferencecallhd.com)

    • Display Name (your full name)

    • SIP account settings on FreeConferenceCall HD
  4. Click on the ‘Advanced’ tab and check “Send outgoing requests directly to target”. When complete, click ‘Ok’

    • FreeConferenceCall HD Advanced tab on SIP Account
  5. To add a contact click the Add a Contact icon or right-click on an existing group and choose ‘Add Contact to Group’.

    • FreeConferenceCall HD add contact image

The Contact Profile dialog will appear. Fill out the following Information:

  • Display as – this field is used to identify the contact. For example: FreeConferenceCallHD or Suzie’s Conference Line

  • Softphone – in this field enter your FreeConferenceCallHD dial-in number followed by @voice.freeconfererencecallhd.com

    For example: If your dial-in number is (000) 000-0000 you will enter the following string “0000000000@voice.freeconferencecallhd.com”

  • To make a call, either type the name of the contact that you have added to the contact list (the ‘display as’ name) or enter your FreeConferenceCallHD dial-in number followed by “@voice.freeconferencecallhd.com” and click ‘Call’

    • How to make a call on FreeConferenceCall HD VoIP

Voip Dialer

1. Click on the VoIP Dialer button to launch the dialer.

How to dial in via VoIP Dialer on FreeConferenceCallHD

2. Click on the “list of numbers” drop down menu and select your dial-in number
Then type in your access code and name then press click “place call”

FreeConferenceCall HD VoIP Dialer section

VoIP Dialer List of Numbers

FreeConferenceCall HD VoIP Dialer image with list of numbers highlighted

FreeConferenceCall HD VoIP Dialer image with access code highlighted

FreeConferenceCall HD VoIP Dialer image with name highlighted

3a. If your browser supports WebRTC, you will then be joined to your conference via our VoIP WebRTC Dialer



FreeConferenceCall.com VoIP Dialer image

3b. If your browser has flash installed then click “allow” to allow the flash VoIP Dialer to access your microphone, you will then be joined to your conference

FreeConferenceCall HD Adobe Flash Player Settings

FreeConferenceCall HD Adobe Flash Player Settings with Allow function highlighted

FreeConferenceCall HD Adobe Flash Player dialer connected

FreeSwitch

We assume that you already have a computer with FreeSwitch PBX installed and configured. So you can make test calls from the telephones connected to your PBX.

The goal is to make it possible for your phones to call FreeConferenceCallHD.

Requirements:
  • FreeSwitch 1.0.4 or later (http://www.freeswitch.org)

  • Hard IP phones (like Polycom) or Soft Phones (like x-lite) connected your PBX

It is highly recommended that your phones support G.722 as it is primary high definition codec for FreeconferenceCallHD.

Changing config files:

FreeSwitch:
  1. Create gateway description ( freeswitch_home/conf/sip_profiles/external/fcchd.xml):

     〈include〉 〈gateway name="fcchd"〉 〈param name="username" value="login"/〉 〈param name="password" value="password"/〉 〈param name="proxy" value="voice.freeconferencecallhd.com  "/〉 〈param name="register" value="false"/〉 〈param name="caller-id-in-from" value="true"/〉 〈/gateway〉 〈/include〉 
    
  2. Create dialplan ( freeswitch_home/conf/dialplan/default/fcchd.xml):

     〈include〉 〈extension name="fcchd"〉 〈condition field="destination_number" expression="^0000$"〉 〈action application="set" data="call_timeout=60"/〉 〈action application="set" data="hangup_after_bridge=true"/〉 〈action application="bridge" data="{absolute_codec_string=G722,PCMU}sofia/gateway/fcchd/0000000000"/〉 〈/condition〉 〈/extension〉 〈/include〉 
  3. When user calls to 0000 he should get into FreeConferenceCallHD.

The method described above is not the only one, but it is probably the simplest.

Polycom

Polycom HD Voice delivers over twice the clarity of ordinary phone calls for life-like, vibrant conversations. It’s like switching from AM radio to CD-quality audio. The difference is so astounding, you will never want to go back to regular phone calls.

This increased clarity enables much more natural conversations, which significantly boosts recognition and enhances productivity. It’s like being in the same room with the other participants on the call. You can hear every word without repeating, which saves time and cuts down on misunderstandings. User satisfaction is also increased by reducing frustration during phone conversations.

Polycom 550HD is a high-definition IP phone, improving the productivity and efficiency of communications with advanced quality standards. Follow the instructions below to setup your IP phone. For further information and instructions.

Managing Contacts

You can store a large number of contacts in your phone’s directory. Contact your system administrator for the exact number.

You can add, edit, delete, dial, or search for a contact in this directory.

  • FreeConferenceCall HD Directory example

Adding Contacts

You can add a contact manually or from a call list.

Adding Contacts Manually
  1. Press the Directories key highlight and select Contact Directory.

    • FreeConferenceCall HD with Polycom telephone
  2. Press the More soft key and the Add soft key

    • Polycom telephone

    Press the More soft key and the Add soft key

    • Hold button on Polycom PBX phone
  3. Enter a name for FCC HD from the keypad.

    Use the Polycom Symbol soft key to select between numeric and upper/lowercase alphanumeric modes. Use the Encoding soft key to access special characters in other languages.

  4. Enter the contact number

    0000000000@00.000.000.000. This is a required field and it must be unique (not already in the directory).

    • FreeConferenceCall HD on Polycom telephone
  5. Press the Save or Cancel soft keys to accept or cancel changes.

    • Save button on Polycom PBX phone
  6. Press the Menu key to return to the idle screen

    • How to use polycom telephone on FreeConferenceCall HD

Snom

Snom 320 is a high-definition IP phone, improving the productivity and efficiency of communications with advanced quality standards. Follow the instructions below to setup your IP phone. For further information and instructions.

Please have your Snom IP phone connected to the network and powered up.

Dialing a SIP address

  1. Enter the FreeConferenceCallHD.com SIP address via the alphanumeric block.

  2. The address is 0000000000@00.000.000.000

  3. To find the “.”, press the numeric key “1″ in small capital or small letter mode once.

  4. To find the “@” symbol, press the numeric key “1″ twice.

  5. FreeConferenceCall HD snomcode

Terminating the call

End calls by placing the handset on its cradle, pressing the hook switch, or pressing X button image. The snom 320 will terminate the call and return to the idle state.